For many companies, both large and small, issues involving staff frequently arise and take a lot of time to resolve.  Regrettably many managers can inadvertently make things worse through lack of understanding of employment law and the investigation and disciplinary and grievance hearings can become flawed due to the bias and assumptions that proliferate within Companies.

Larger employers have started to outsource the "investigation" of the grievance or disciplinary issues to external investigators, who are totally independent and who can interview the relevant people, collect documentation and then with their specialist knowledge and understanding can write a report for the employer.  This report can then form the basis for the disciplinary or grievance hearing and will be a key document for any Employment Tribunal.   It will show that the Company has done everything that it can in terms of fairness.

There is no "one best approach" when it comes to conflict, and we at Jigsaw HR fully understand that, and that is why we offer a number of different approaches - training, coaching, mediation and independent investigations.

Have a look at the services we can provide and if you want to have a no-obligation chat then please give us a call.